we stayed at twin palms phuket for our honeymoon. although it was less exclusive than the first resort we stayed at- aleenta- it was much more memorable due to its wonderful guest relations which has focused on its 'after-stay' relations.
when we arrived at twin-palms i received an email from the management, saying that they know that i blog, and want to give us one nights free stay, if i blog about my stay and link the hotel website to mine. Unfortunately, i was very busy, and missed the one-month deadline to blog and tell them about it.
just last month, i received an email from them again. this time saying hi, and telling me that they'd like to send me a gift. all i have to do is to send back an email reply, confirming that my account is active, and to confirm that my mailing address remains the same.
hmm..this was no impersonal flyer. i was curious and replied positively providing the contact info they asked for. and lo and behold, last week, i received a CD produced by the resort, and a personal handwritten card. we love the CD and its coolbeats, and its been featuring in our bedroom reminding us of the fantastic time we had when we were in twinpalms. and it's been helping set the honeymoon mood all over again, if you know what i mean *grin*
they're personal touch is working. i'm bugging hubby to take leave so that we can go back to twin palms for a romantic weekend soon!
Labels: phuket, travel bug